Q: How long will it take for my products to be made and delivered?
A: We currently make and despatch orders every Thursday & Friday only, unless your order is urgent. So all orders received before Friday 10am will be delivered to you by Saturday.
Q: Is it possible to get a sample of a product before I order it on line?
A: We are not able to send out samples, however if you have a specific request please contact us at email@example.com
Q: Does the product have a use by date?
A: Yes, all products are made with 100% natural ingredients so we recommend that all products are used within 6 months of opening, although all products have been tested and are approved for 36 months.
Q: Can I order some for my business?
A: Yes, our goal is to make Beauty Kitchen accessible to businesses and consumers. If you would like custom made and branded Beauty Kitchen products for your business please contact firstname.lastname@example.org
Q: Can I send products to someone else?
A: Yes, just complete the delivery address section at the check-out. If you would like a personal greeting to go with your Beauty Kitchen gift please enter it in the comments section.
Q: Can I rate the products I order on line?
A: No yet, but we are working on it. In the meantime please e-mail us your comments or leave the world a message at www.facebook.com/beautykitchen
Q: Can you help me choose my products?
A: Yes, if you are struggling to make your mind up please give us a call or drop into the Beauty Kitchen.
Q: What should I so with my packaging when I have finished with it?
A: All of our packaging is pre-cycled, recycled or recyclable. The best thing to do with your packaging is re-use it. We would love to hear from you about your creative packaging uses. If you are not feeling creative please recycle your Beauty Kitchen packaging along with the rest of your household recycling.
Q: Can I return my old packaging to the Beauty Kitchen to be re-used?
A: We can reuse some of the packaging in products and we will always find creative uses for the bits that we can't reuse.
Q: What does 'Wild-crafted' ingredients mean?
A: Wild-crafted ingredients are herbal supplements that are processed from plants gathered in the wild, in its natural habitat. When wild-crafting is done sustainably with proper respect, generally only the branches or flowers from plants are taken and the living plant is left, or if it is necessary to take the whole plant, seeds of the plant are placed in the empty hole from which the plant was taken. Care is taken to only remove a few plants, flowers, or branches, so plenty remains to continue the supply.
Q: Why aren't Beauty Kitchen products either Soil Association or Fair Trade approved?
A: Quite simply to make the products great value to you. All of our ingredients are natural/organic and are from reliable sources. The same ingredients from 'approved associations' are significantly more expensive and quite often not as local as our source.
Q: Are Beauty Kitchen products BUAV approved and suitable form Vegans?
A: All of our products are suitable for Vegans (except the lip balm as it contains beeswax) and we are looking into getting official BUAV and Vegan Society approvals.
Q: Are all of your products tested & compliant with EU regulations?
A: Yes, all products are independently assessed & certificated for safety, stability & compatibility.